Cloud contact centre software designed for your business

Transform communications inside and outside your organisation with Vonage contact centers. For companies using Salesforce, our Salesforce contact centre solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact centre options for any business size or need.

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Salesforce integration

Leverage all your Salesforce capabilities and data to address customers personally and complete faster, more effective calls, thanks to our deep integration with Salesforce.

Advanced CTI routing

Make automated, informed and faster routing decisions based on any Salesforce object - making sure the best available agent speaks to the right customer.

Agent-centred UX

Provide your agents with everything they need to have great conversations, including the tools and customer insights necessary to provide superior service and make quicker sales.

Integrated experience

Vonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform.

Salesforce

Vonage Contact Center, designed for Salesforce

Our contact centre software solution integrates with Salesforce, making it the clear choice for sales and service teams.

Route calls to appropriate agent to address immediate needs
Customise dashboards with updated details
Reach customers on their channels of choice
Automate resources to create time and address more complex asks
Link with Einstein Analytics to unlock hidden insights
Enjoy greater overall efficiency and CX

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Industry Recognition

Awards

Organisations around the world have excitedly shouted: “and the winner is, Vonage.”

2019 Visionary in Gartner Magic Quadrant for Contact Centre as a Service (CCaaS)
2019 IDC MarketScape
2019 ContactCenterWorld Award
2019 ContactCenterWorld Top Ranking Performer
2019 Cloud Computing Magazine
2019 Customer Magazine Product of the Year

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ServiceNow integration with Vonage Contact Center

Empower your agents to deliver superior sales or service experiences with Vonage Contact Center for ServiceNow.

Enable your cloud-based contact centre to focus on what matters most — your customers
Get an easy-to-use interface with powerful key performance metrics, personalisation and productivity features
Review voice interactions, logs, recordings and more without ever leaving the ServiceNow app
Vonage Contact Center for ServiceNow has a short list of easy-to-meet operating needs

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Microsoft Dynamics 365 integration with Vonage Contact Center

Sales, service, or field services, Vonage Contact Center for Microsoft Dynamics 365 will allow all of your teams to elevate the experience they offer your customers.

A single interface, as easy to use as it is powerful.
Simplify your processes so your cloud-based contact center can focus on what matters most—your customers.
Review logs, recordings, voice interactions, and more without ever leaving the Microsoft Dynamics 365 app.
Vonage Contact Center for Microsoft Dynamics 365 has a short list of easy-to-meet operating needs

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DELIVER STELLAR CUSTOMER SERVICE

Vonage tightly integrates contact centers and unified communications

When the contact center and the rest of the organization are all on the same communications platform, agents can collaborate with experts across your entire organization to most effectively resolve customer issues.

Common call controls and directory
One-click login and single interface
Complete view of presence and availability

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Vonage Contact Center overview

A new category of cloud contact centre software, designed for Salesforce, where customer Interactions are blended with customer data to deliver an unparallelled, emotive, and conversational customer experience.