There are many paths to social customer service. Which one’s right for you? Join us for this webinar on 28 April.Learn more.
Messages APIExpanding your messaging strategy just got simpler. The Vonage Messages API (formerly Nexmo) integrates with SMS, MMS and popular social chat apps — so you can communicate with your customers on whichever channel they love most. That, paired with rich features and instant results, makes for one engaging, cost-effective chat experience.
Multiply your message with one APIReach customers on their preferred social channels, including WhatsApp, Facebook Messenger and Viber — minus the hassle of managing multiple APIs.
Enjoy a cost-effective chat experienceLeverage the network to reduce messaging costs. This allows your team and customers to freely message at the lowest cost to you.
Get instant access to insightsOptimise your messaging delivery with the Vonage Dispatch API. Flexible logic, real-time insights and reliable failover provide a cost-effective delivery solution. Learn more
Captivate users with ultra-rich communicationEngage your audience with multimedia messaging — video, audio and geo-location — and elevate the user experience.
Messages API SandboxEasily develop and test anything you want to build with WhatsApp, Viber Service Messages or Facebook Messenger with our Messages API Sandbox feature. Sign up
Secure your MessagesProtect your application with JWT authentication. Our signed callbacks feature allows you to better secure your social messages by adding incoming message validation.
Make it customer convenientEnhance service by contacting customers on their preferred messaging and social platforms.
- Improve engagement with customers who prefer real-time chat
- Boost your presence on social platforms
- Reduce support costs and improve the customer experience
- Deliver contextual and media-rich conversations
ALERTS AND NOTIFICATIONS
Sent alerts to your customersAnd allow them to reply on their preferred messaging and social platforms.
- Deliver timely notifications to keep your customers engaged
- Reduce costs by minimising missed appointments, delivery attempts and support fees
- Enable customers to confirm or reschedule on their preferred messaging and social platforms
- Wow customers and strengthen relationships with media-rich features
Provide a channel your customers preferAuthenticate users on their mobile device through SMS or social chat apps.
- Streamline 2FA requirements by reaching customers on different messaging apps
Reports API puts you in control of customer communications data
Flexible reporting for the SMS API traffic in one powerful API
Intervene in failures to guarantee service
Test and measure campaigns
Uncover upsell and cross-sell opportunities
Take action in fraud and overage situations
Enhance end-user experience with advanced reporting
Single Event CallbacksGet detailed messaging results with timestamps, delivery status, price and error states.
SecurityProtect sensitive customer data with Vonage API calls and JWT authentication.
Adaptive Routing™Enjoy effortless message rerouting and achieve optimum delivery.
Reimagining Customer Experience
Reimagine your customer journeys with digital communications to deliver the seamless, personalised experiences necessary to win today.