Vonage offers seamless integration of contact center and unified communications
Vonage provides a fully integrated contact center and unified communications solution, built on the same cloud-based platform, making communications more flexible, intelligent and personal.
One call control ContactPad for back-office users and contact center agentsContact center agents use the same set of call controls and the same directory as all the unified communications users within their organisation. Everyone can base business decisions on the same data while agents interact with colleagues, customers and prospects in the way that suits them best.
- Calls conducted from the same ContactPad interface
- Agents easily communicate across the business
- One directory across unified communications and contact center
- Single source of truth for all employees
The convenience of single sign-on with the consistency of a single interfaceSingle sign-on (SSO) provides consistent identity and access management across your entire organisation, while the integrated experience provides a single intuitive interface. Agents can login to the contact center quickly with a click and control their availability.
- Simple, one-click agent login
- Robust messaging and video meetings
- Reduced training time and frustration
- Instant team collaboration
Agents see who’s available to assist with customer serviceThe Vonage integrated experience enables agents to see every employee within your organisation and whether they are available to help the customer. They can use the skills and expertise of the entire business to support customer interactions.
- Visibility into true availability
- Messaging, conference calls or video meetings available
- Options to connect via multiple channels
- Enhanced productivity