Our contact centre plans

Express

The perfect choice for companies getting started with a contact centre
  • Salesforce Integration
  • IVR, ACD, Call Routing
  • Click-to-dial
  • Screen-pops
  • Call Recordings
  • Global Voice Assurance
  • Supervisor Portal
  • Real-time dashboards
  • Skills-based Routing

Essentials

A great option for companies focusing on improving agent performance
  • Flexible Outbound CLID
  • Supervisor Monitoring

Select

Our most popular plan provides even more customisations to improve agent and customer experiences
  • Dynamic Routing
  • Diallers*
  • Statistics API
  • Post-Call Surveys

Premium

The clear choice for companies who want all the bells and whistles across every channel
  • SLA-based Routing
  • Omni-Channel*

*Dialler available for Sales Applications. 

Full omnichannel available with Salesforce only. Webchat and Visual Engagement (video and screen sharing) channels are available for Microsoft Dynamics and ServiceNow.

Different features available for different CRMs. Please contact us to discuss the best solution for you. 

Additional add-on options make your contact centre work even harder for your business:

Speech Analytics

Our Conversation Analyzer option turns the human voice into your greatest source of insight. Learn more

PCI Compliance

Comply with credit card security standards while making payment transactions fast and frictionless. Learn more

Workforce Management

Eliminate barriers to success by removing inefficiencies that stop you from delivering outstanding customer service. Learn more

Gamification

Drive greater productivity, by creating rewarding and engaging activities out of everyday tasks to encourage your team. Learn more
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Virtual Assistant

A virtual assistant can be used to reduce hold times, lower average handling time (AHT) and increase customer satisfaction. Learn more
Video Meeting

Visual Engagement

Two-way video and screen sharing fully integrated into the contact centre. Learn more
Screen Record

Screen Recording

Identify and resolve agent journey productivity issues that impact the customer experience. Learn more
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Integrated Experience

Vonage tightly integrates unified communications and contact centre to put everything you need for communication on one flexible cloud platform. Learn more
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Contact a Vonage expert.

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