Omni-channel contact centre

When customers go about their days over text, phone, online and more — what’s the best way to reach them? Everywhere. They demand omnichannel service on their terms and schedule across every platform. Learn how the Vonage Contact Center, designed for Salesforce, delivers a host of omnichannel marketing solutions — including full Salesforce integration — to boost customer experiences.
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Icons of SMS, phone, online, email communications
Cloud with headset.

Let great conversations flow

The Vonage contact center solution fully integrates with Salesforce.
  • Seamlessly address digital and voice customer interactions
  • Instant, updated view of customer engagement histories
  • Data access helps initiate a personal response
  • Easily use Einstein AI analytics to optimise CRM across all channels

Omni-channel features

Check service levels in real time, with dynamic routing and rule management for contact handling.
Combine segments and context for proper prioritisation.
Let customers enjoy self-service options and automated answers to common questions.
Share key Salesforce customer insights across channels.
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