Unlock hidden insights with Analytics
When your Vonage Contact Center, designed for Salesforce data, meets Analytics, the results are dramatic. Dive deeper into customer conversations with powerful and easy-to-use dashboards—and identify relevant conversations for best practice and compliance.
Einstein AI and dashboardVisualise the conversation.
- Quickly reference dashboard for instant insights
- Einstein Analytics helps visually segment and analyse customer conversations
Speech-to-textAssign transcripts and logs to the appropriate Salesforce object.
- Conversation Analyzer transcribes and logs calls into Salesforce objects
- Calls can be linked to contacts, cases and custom objects
AlertsGain insights through AI-powered customer engagement.
- Instantly identify insights and trends
- Easily assess your team’s compliance and product knowledge
Call recordingsLearn from every call and continually improve.
- Conversation Analyzer pairs call recordings with transcripts and metrics
- Findings help agents better understand conversations