Contact centre security

When customers are anxious about your security measures, they’re less likely to purchase your goods and services. With the Vonage PCI DSS solution, you can process credit card information easily over the phone — and with full PCI DSS compliance.
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Maintaining PCI Compliance with Vonage

Compliance friendly

Minimal effort to achieve PCI compliance with all payment providers, while avoiding the expense and effort of developing your own integrated solution.

Customer friendly

Via a telephone keypad, the customer enters the card details which — as a monotone beep— appear masked as asterisks in the agent console and prevent the details from reaching the contact centre.

Agent friendly

The system conceals customer credit card details from the agent, who can remain within your CRM while they speak with the customer and monitor their progress.
Reporting

Contact centre security features

At every stage, we want to earn and justify our customers’ trust in us to handle their data and interactions carefully.
  • PCI DSS compliance: The Payment Card Industry Data Security Standard is a mandatory requirement for all merchants accepting card payments over the telephone to guarantee customer details are not compromised
  • ISO 27001: This information security management system (ISMS) standard brings information security under management control
  • HIPAA: The Health Insurance Portability and Accountability Act of 1996 is US legislation that provides data privacy and security provisions for safeguarding medical information
  • SOC 2 Type 2: Service Organisation Control 2 Type II certification is an annual process of reporting how well a service organisation abides by certain standards in the control of its customers’ information
Payment security standards

Compliance

Use our PCI-compliant solution to comply with credit card security standards while making payment transactions fast and frictionless. Our solution expedites credit card transactions while keeping sensitive credit card information away from the contact centre. Requirements include:
  • Building and maintaining a secure network
  • We partner with PCI Pal, a leading provider of PCI DSS compliant solutions
  • Protecting cardholder data
  • Maintaining a vulnerability management programme
  • Regularly monitoring and testing networks
  • Implementing strong access control measures
  • Maintaining a company-wide information security policy


 

Vonage security & compliance
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