“We are delighted to have won the 2019 Product of the Year Award from CUSTOMER Magazine for our NewVoiceMedia solution,” says Chris Haggis, SVP Customer Success at Vonage. “Our cloud contact centre and inside sales solution is helping companies transform their sales performance and provide an exceptional customer experience by enabling great communication. This acknowledgement bolsters our pledge to help our customers improve and compete on customer experience to grow their businesses.”
The 2019 CUSTOMER Product of the Year Award recognises vendors that are advancing the call centre, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
NewVoiceMedia is Vonage’s intelligent, multi-tenant contact centre and inside sales solution that joins up all communications channels and plugs straight into an organisation’s CRM software for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, the NVM Solution guarantees complete flexibility, scalability and reliability.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honour Vonage with a 2019 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Vonage’s NewVoiceMedia solution has proven deserving of this elite status and I look forward to continued innovation from Vonage in 2019 and beyond.”