Call recordingsLearn from every call and continually improve.
- Conversation Analyzer pairs call recordings with transcripts and metrics
- Findings help agents better understand conversations
Speech-to-textAssign transcripts and logs to the appropriate Salesforce object.
- Conversation Analyzer transcribes and logs calls into Salesforce objects
- Calls can be linked to contacts, cases and custom objects
KPIs in SalesforceEnjoy seamless integration with Salesforce.
- Contact centre metrics housed in Salesforce
- Judge conversations against the latest KPIs easily
Security and complianceKeep your data and backup materials secure, no matter where you conduct business.
- Implement security best practices seamlessly
- Security extends to global compliance requirements, including GDPR
Consolidating Customer and Contact Centre Data to Create a Single Source of Truth
You have the right data. So why aren't you getting the right results?