Serve better and sell more with full Salesforce integration

Our contact centre integrates seamlessly with Salesforce for key customer data and insights, empowering your team to deliver personalised connections across every channel.
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Five stars

#1 in the AppExchange with over 730 reviews
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1.5 billion interactions powered

on the Salesforce sales and service clouds
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Premier partner

on the Salesforce AppExchange

"Vonage has the best and tightest integration with Salesforce."   

—Ben Irvine, VP of Service Cloud (GB), Salesforce

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SALESFORCE CTI

Harness the power for great conversations

Salesforce CTI integration is at the heart of our cloud-based contact centre software. Allow your team to create exceptional customer experiences and be more efficient across every channel.
  • Agents can customise screens with the right tools and data
  • Quickly and intuitively use insights to let the conversations flow
  • Correct data and automated routing frees up staff resources
  • Better ROI on Salesforce spend, with cloud-based infrastructure to scale as your needs grow
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OMNICHANNEL

Dynamic omnichannel experience

Customers expect you to be there, on their preferred platform and schedule, every time. We can help.
  • Access Salesforce engagement histories
  • Review details quickly to make for meaningful conversations
  • Benefit from dynamic routing to send every query to the right agent
  • Enjoy the ability to give customers the VIP treatment
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UNPARALLELED DATA CUSTOMISATION

Unleash your team’s full potential

Our deep Salesforce CTI integration and simple interface allow your team to focus on what matters most - providing exceptional customer experiences, rather than having to worry about tech concerns.
  • Concentrate on personalising the conversation
  • See the right information, at the right time
  • Act intuitively and let conversations flow
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BETTER ROI ON YOUR SALESFORCE SPEND

Increase effectiveness

Manage and optimise performance and ROI by helping your team stay on track by providing the data they need when they need it.
  • Automated activity logging
  • Easily scale securely, reliably, locally and globally
  • Link cloud-based systems seamlessly

Getting started with Salesforce and Vonage Contact Centers

Learn about the different ways a Vonage Contact Center agent can dial outbound from within Salesforce

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Getting Started with VCC demo video

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Contact a Vonage expert.

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