Personalise every customer experience with dynamic routing
Dynamic call routing adds a personal touch by leveraging your updated CRM customer data. These insights help you make smart, dynamic routing decisions.
Dynamic call routing features
Route customers based on the latest CRM information
SpecialiseTrain staff to handle particular queries, which enhances the CX and reduces the resolution effort
PriorityDirect customers according to priority, history with a particular agent and more
Self-ServiceLet your customers direct their inquiry by region, value or any specific rule
Connect customers with the right agent using Dynamic Routing
Watch a short video about the seamless and consistent customer experience Vonage and Salesforce email, chat, SMS, video and social channels provide.