WebSockets
Using Vonage’s Voice API, you can connect phone calls over IP and/or PSTN connections to third party AI endpoints with WebSockets, enabling persistent, two-way communications without the overhead of the HTTP request/response model.
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Why Vonage WebSockets
Universal connector
Fits any AI system you want to connect, whether through a Vonage partner or your own.
Two-Way communications
Persistent, bi-directional communication can be sent either way at any time during the conversation or connection.
Extremely low latency
There is very low latency as there is limited HTTP overhead, resulting in faster data transfer speeds.
Highly scalable
With virtually unlimited connections available per call.
Built to be flexible
Choose from partners within the Vonage network or select a third-party vendor that best suits your unique use case and business.
RFC 6455 compliance
This enables more application connectivity options and ease of deployment
Real-time solutions
With WebSockets connected to your AI endpoints, your customers achieve more immediate resolutions to their simple requests and have confidence more complex needs are quickly prioritised and redirected. Experiences can be enriched via solutions such as virtual contact center agents, sentiment analysis, translation and transcription, all in real-time.
Scale & flexibility
Vonage WebSockets offers virtually unlimited AI connections. You can easily add multiple endpoints for chatbots and background media analysis. You can also build a solution that leverages our AI partners or you can choose your own based on your specific use case.
