Vonage Solutions and Features
ChallengeOpearlo’s previous API vendor charged a minimum of one minute, no matter how short the length of the call. Most of Opearlo’s calls are only five seconds on average, so they were paying for much more time than they used.
SolutionVonage Voice API
ResultsCustomers were charged only for the seconds that they used. In addition, Vonage offered better customer support and resolution of issues, plus clearer documentation.
Vonage Helps Answer the Question: "Where's my Phone?"
A January 2018 report from Voicebot.ai states that over 47 million Americans currently use a smart speaker. That’s 1 in 6 Americans. People are slowly getting used to the concept of conversing with digital assistants in their homes and rollouts of this technology are happening all over the world. Amazon Alexa is available in about 40 countries and there’s official support for six different languages.
Although Alexa and GA are well known for responding to simple native commands like, “Alexa, what’s the time?” or “Alexa, what’s on my calendar today?”— third-party apps expand the capabilities of these voice bots. Both Amazon and Google, as well as other voice bot platforms, have opened up their digital assistants to third-party apps. Once an app is installed on Alexa or GA, a user simply calls that app by name and it opens. Opearlo is a developer of these kinds of apps.
Opearlo was launched two years ago in London as an agency that built voice applications for Amazon Alexa and Google Assistant platforms. Within a year the company transitioned from doing mostly agency work to building its own consumer-facing voice apps.
Today, among their family of voice bot apps is Find My Phone. Where does Vonage fit in? All the user needs to do is say “Alexa, find my phone” and Vonage APIs jump into action.
How it Works
Opearlo uses the Vonage Voice and SMS API to help power Find My Phone. On Alexa, when a user commands the app to find their phone, it places a call to that phone via the Voice API. Unless that phone has been silenced or turned off, the phone will ring so that it can be found.
The SMS API comes into play when Opearlo verifies the phone that a new user will use the app to find. When the user signs on for the first time, Opearlo captures their phone number via a voice message: “Welcome to Find My Phone. To get started I just need your phone number. What’s your number?”
The user then tells Alexa their number. Next, Opearlo validates the number for the country that the user is in and, if valid, uses the Vonage SMS API to send the user a security code. Lastly, the user uses that code to verify that they own the phone number, and they can then use the app.
Switching to Vonage: Cost Savings, Clear Documentation and Stellar Support
Opearlo had originally used another vendor for SMS and Voice, but ultimately switched to Vonage as a more cost-effective means of getting what they needed. Because Vonage charges its customers on a per-second rather than a per-minute basis, the switch ended up saving Opearlo a considerable amount of money.
According to Oscar Merry, Co-founder and CTO of Operlo: “Most of our calls are only about five seconds in length. All we do is call a phone to say ‘Hey, glad you found your phone’ and that’s it.’
“With our other provider, we would get charged on the minimum for a minute no matter how short the call. With Vonage, it works out to be a lot less. I’d say that with Vonage we’re saving about 50% of what we spent with the last vendor. With Vonage, we can potentially make 12 phone calls for the price of one made with the other vendor.”
Another thing that Merry noted was the documentation that accompanies Vonage products. He found that it was extremely beneficial. “It’s really clear,” said Merry. “It’s laid out in a way that makes it really easy to understand which product you’re looking at from the docs you’re looking at. As a developer who consumes APIs, particularly quite complex APIs, having that really clear, well laid-out documentation is something that’s really beneficial.”
Merry also praised Opearlo’s Vonage account manager and its sales engineering team. “Having the support of our account manager to help troubleshoot any issues was a tremendous help. When our app was promoted by Amazon through its Skills Store, it resulted in quite a large amount of API calls that we needed to make. Having our account manager and the rest of the sales engineering team on hand to quickly resolve any issues that came up was amazing.”
“When our app was promoted by Amazon through its Skills Store, it resulted in quite a large amount of API calls that we needed to make. Having our account manager and the rest of the sales engineering team on hand to resolve any issues that came up quickly was amazing.”
Oscar Merry, Co-founder and CTO, Operlo