Redesigned End User Portal

I’m excited to say we redesigned one of our portals! Customers who use the End User Portal will notice a fresh look-and-feel when they log in. In addition to the exciting new logo, a redesigned home page and streamlined navigation simplifies management of your phone system. Here are some changes I find helpful that I think you will too.

New Home Page

• View a Graphical Representation of the past weeks’ calls
• See Recent Voicemails including details like:
  • Caller ID Name
  • Caller ID Number
  • Even listen to your voicemails
• See more details about your calls including:
  • Date/Time
  • Direction
  • Caller ID

Top Navigation

The top navigation icons link directly to:

• Home page
• Voicemail Messages including:
  • Access to Voicemail Transcription
  • Ability to email and download
  • Search capabilities
• On demand Call Recording (ODCR)
  • Play back your recordings
  • Email and Download your recordings
  • Search for recordings
  • Only displays if ODCR is included with your extension
• Call Log
  • Quickly filter your call logs based on direction or time frame
  • Search your calls
  • Play recordings if you have On Demand Call Recording
  • Export to Excel or PDF
• Settings include one place to control the setup for your extension including:
  • Extension
    • View extension details
    • Enter a Backup number
    • Set a Default Area Code when dialing out so you only dial seven digits
    • Activate features like Call Screening, Call Announce, and Screening Menu
    • Set your Outbound Caller ID (if allowed by your account Super User)
  • Configure your Never Miss a Call option by choosing between
    • Send Calls to Voicemail
    • Forward All Calls
    • Simultaneous Ring
    • Follow Me
    • Turn on Do Not Disturb
  • Voicemail PIN and Greetings
    • Record four different greetings
    • Choose where your calls should forward if someone chooses to exit your voicemail by pressing 4
  • Call Monitoring (if available for your extension)
    • Set your PIN for accessing the Call Monitoring System.
  • Devices
    • Configure up to three devices for your one extension
• Company Directory
  • See Real Time Status of your co-workers
  • Click to Call your co-workers
  • View status of Conference Bridges and Call Queues

Left Navigation