Redesigned End User Portal
I’m excited to say we redesigned one of our portals! Customers who use the End User Portal will notice a fresh look-and-feel when they log in. In addition to the exciting new logo, a redesigned home page and streamlined navigation simplifies management of your phone system. Here are some changes I find helpful that I think you will too.
New Home Page
- View a Graphical Representation of the past weeks’ calls
- See Recent Voicemails including details like:
- Caller ID Name
- Caller ID Number
- Even listen to your voicemails
- See more details about your calls including:
- Date/Time
- Direction
- Caller ID
Top Navigation
Home page
Voicemail Messages (including Voicemail Transcription)
Recording
Call Log
Settings
Company Directory
The top navigation icons link directly to:
- Home page
- Voicemail Messages including:
- Access to Voicemail Transcription
- Ability to email and download
- Search capabilities
- On demand Call Recording (ODCR)
- Play back your recordings
- Email and Download your recordings
- Search for recordings
- Only displays if ODCR is included with your extension
- Call Log
- Quickly filter your call logs based on direction or time frame
- Search your calls
- Play recordings if you have On Demand Call Recording
- Export to Excel or PDF
- Settings include one place to control the setup for your extension including:
- Extension
- View extension details
- Enter a Backup number
- Set a Default Area Code when dialing out so you only dial seven digits
- Activate features like Call Screening, Call Announce, and Screening Menu
- Set your Outbound Caller ID (if allowed by your account Super User)
- Configure your Never Miss a Call option by choosing between
- Send Calls to Voicemail
- Forward All Calls
- Simultaneous Ring
- Follow Me
- Turn on Do Not Disturb
- Voicemail PIN and Greetings
- Record four different greetings
- Choose where your calls should forward if someone chooses to exit your voicemail by pressing 4
- Call Monitoring (if available for your extension)
- Set your PIN for accessing the Call Monitoring System.
- Devices
- Configure up to three devices for your one extension
- Extension
- Company Directory
- See Real Time Status of your co-workers
- Click to Call your co-workers
- View status of Conference Bridges and Call Queues
Left Navigation
The left navigation pane provides access to Click to Call Customer support and these tools:
- Make a phone call
- Review how your outbound Caller ID is set to display
- View Never Miss a Call settings
- Toggle your active devices on or off
- Profile Settings
- Access Knowledge Base articles