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Interact with your fans and shoppers via Instagram messaging

With, you will get Messenger API support for Instagram that lets your customers talk to you while they admire your feed and look for guidance on their next purchase.

Example of Instagram chat commerce conversation
Positive comments on instagram influencer post

Turn comments into conversations

Identify purchase intent and information seekers in public comments to initiate private conversations within the Instagram platform that can lead to sales.

A customer contacting support on their phone, support responding from chat hub with many active conversations

Manage conversations in one place

Manage your many customer communications in one, unified inbox. Plus, you can quickly refer to your conversation history to drive even deeper engagement.

A sms conversation where customer is sending multiple queries without allowing a response

Make it easy for customers to respond

Provide answer options and ice-breakers to guide customer conversations and make it easy for them to respond without typing.

Example of commerce integration on Instagram brand post

Combine shops with Instagram messaging

Share curated collections over Instagram messaging to let customers learn more about your products and give them the opportunity to engage in a one-on-one consultation with your brand.

Instagram chat interaction with order updates

Share pre-filled carts and order summaries

Simplify shopping for your customers by sharing the cart and order details over Instagram messaging, so they can simply pay via the checkout link.

Never worry about syncing it all

Keep your catalogue, orders, shipping, payment information, and customer data secure, integrated, and updated at all times, across your enterprise-wide systems.
Pictogram of chain links

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