Enhance Salesforce HVS dialing capabilities within your contact center

Vonage provides dialling capability for your contact center, optimises for outbound dialling, inbound call handling and voicemail, offers invaluable analytics and integrates it all seamlessly into Salesforce and HVS.

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Automatic

Complete call activities from the work queue, with no further manual effort from the rep.

Flexible

Dial from the work queue or click-to-dial from the record directly via the HVS Lightning component.

Programmatic

Progress leads and contacts through a cadence, based on dispositions set within the Vonage Log.
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Upgrade your dialling capabilities

Vonage is one of the few contact center vendors to offer an officially recognised Salesforce HVS integration
  • Get deep business insights
  • Lower your hold time
  • Gain advanced call functionality
  • Discover best practices
  • Take advantage of global call coverage and plans
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Available globally, Vonage CTI and ContactPad

With click-to-dial functionality — sit natively within Salesforce. Global Voice Assurance complements ContactPad by:
  • Leveraging a caller’s or agent’s local telephony infrastructure (wherever its located)
  • Using the most efficient path to route calls
  • Providing exceptional call quality

HVS integration key benefits

Impeccable call quality to and from any country worldwide.
Distribute calls globally, consolidating administration and reporting.
Salesforce Lightning Dialler is only available in the US at an additional cost.
Take advantage of auto call recording for compliance, auto CLID for increased pickup rate and auto disposition for reduced handle time.
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Conversation Analyzer’s additional Salesforce HVS enhancements:

  • Monitor daily activities, identify trends and uncover deep business insights
  • Identify keywords and trends
  • Uncover agent best practices and areas for targeted improvement by analysing and scoring all calls for cross talk, talk time, call events and insights
  • Leverage Einstein AI for dashboards, reporting and decision-making based on data in Salesforce
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