AutomaticComplete call activities from the work queue, with no further manual effort from the rep.
FlexibleDial from the work queue or click-to-dial from the record directly via the HVS Lightning component.
ProgrammaticProgress leads and contacts through a cadence, based on dispositions set within the Vonage Log.
Upgrade your dialling capabilitiesVonage is one of the few contact center vendors to offer an officially recognised Salesforce HVS integration
- Get deep business insights
- Lower your hold time
- Gain advanced call functionality
- Discover best practices
- Take advantage of global call coverage and plans
Available globally, Vonage CTI and ContactPadWith click-to-dial functionality — sit natively within Salesforce. Global Voice Assurance complements ContactPad by:
- Leveraging a caller’s or agent’s local telephony infrastructure (wherever its located)
- Using the most efficient path to route calls
- Providing exceptional call quality
HVS integration key benefits
Conversation Analyzer’s additional Salesforce HVS enhancements:
- Monitor daily activities, identify trends and uncover deep business insights
- Identify keywords and trends
- Uncover agent best practices and areas for targeted improvement by analysing and scoring all calls for cross talk, talk time, call events and insights
- Leverage Einstein AI for dashboards, reporting and decision-making based on data in Salesforce
Demo videoVonage Contact Center integration with Salesforce HVS