Enhance Salesforce Sales Engagement dialing capabilities within your contact center
Vonage provides dialling capability for your contact center, optimises for outbound dialling, inbound call handling and voicemail, offers invaluable analytics and integrates it all seamlessly into Salesforce and Sales Engagement.
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Automatic
Complete call activities from the work queue, with no further manual effort from the rep.
Flexible
Dial from the work queue or click-to-dial from the record directly via the Sales Engagement Lightning component.
Programmatic
Progress leads and contacts through a cadence, based on dispositions set within the Vonage Log.
Upgrade your dialling capabilities
Vonage is one of the few contact center vendors to offer an officially recognised Salesforce Sales Engagement integration
- Get deep business insights
- Lower your hold time
- Gain advanced call functionality
- Discover best practices
- Take advantage of global call coverage and plans
Available globally, Vonage CTI and ContactPad
With click-to-dial functionality — sit natively within Salesforce. Global Voice Assurance complements ContactPad by:- Leveraging a caller’s or agent’s local telephony infrastructure (wherever its located)
- Using the most efficient path to route calls
- Providing exceptional call quality
Sales Engagement integration key benefits
Global voice assurance
Impeccable call quality to and from any country worldwide.Global call plans
Distribute calls globally, consolidating administration and reporting.Dialler included
Salesforce Lightning Dialler is only available in the US at an additional cost.Advanced call functionality
Take advantage of auto call recording for compliance, auto CLID for increased pickup rate and auto disposition for reduced handle time.
Conversation Analyzer’s additional Salesforce Sales Engagement enhancements:
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- Monitor daily activities, identify trends and uncover deep business insights
- Identify keywords and trends
- Uncover agent best practices and areas for targeted improvement by analysing and scoring all calls for cross talk, talk time, call events and insights
- Leverage Einstein AI for dashboards, reporting and decision-making based on data in Salesforce
Sales Engagement datasheet
Demo video
Vonage Contact Center integration with Salesforce Sales Engagement
