Enhance Salesforce HVS dialing capabilities within your contact center
Vonage provides dialling capability for your contact center, optimises for outbound dialling, inbound call handling and voicemail, offers invaluable analytics and integrates it all seamlessly into Salesforce and HVS.
AutomaticComplete call activities from the work queue, with no further manual effort from the rep.
FlexibleDial from the work queue or click-to-dial from the record directly via the HVS Lightning component.
ProgrammaticProgress leads and contacts through a cadence, based on dispositions set within the Vonage Log.
Upgrade your dialling capabilitiesVonage is one of the few contact center vendors to offer an officially recognised Salesforce HVS integration
- Get deep business insights
- Lower your hold time
- Gain advanced call functionality
- Discover best practices
- Take advantage of global call coverage and plans
Available globally, Vonage CTI and ContactPadWith click-to-dial functionality — sit natively within Salesforce. Global Voice Assurance complements ContactPad by:
- Leveraging a caller’s or agent’s local telephony infrastructure (wherever its located)
- Using the most efficient path to route calls
- Providing exceptional call quality
HVS integration key benefits
Global voice assuranceImpeccable call quality to and from any country worldwide.
Global call plansDistribute calls globally, consolidating administration and reporting.
Dialler includedSalesforce Lightning Dialler is only available in the US at an additional cost.
Advanced call functionalityTake advantage of auto call recording for compliance, auto CLID for increased pickup rate and auto disposition for reduced handle time.
Conversation Analyzer’s additional Salesforce HVS enhancements:
- Monitor daily activities, identify trends and uncover deep business insights
- Identify keywords and trends
- Uncover agent best practices and areas for targeted improvement by analysing and scoring all calls for cross talk, talk time, call events and insights
- Leverage Einstein AI for dashboards, reporting and decision-making based on data in Salesforce
Demo videoVonage Contact Center integration with Salesforce HVS