AI solves customer concerns fast
The Vonage contact center solution, with Salesforce chatbot integration, identifies a pause in the chatbot conversation and routes accordingly. AI monitors the customer queue with respect to long wait times — a red flag for any poor experience. Based on specific rules, the best available agent in the voice or chat channel joins the conversation.
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Chatbot to human voice
Add the personal service.- Route to the best available agent quickly
- This helps add a personal response
Dynamic omnichannel routing
Enjoy smart routing through chatbot integration with CRM.- Quickly leverage updated Salesforce data
- Automatically route based on case owner, last agent contact, latest post-call survey and more
Chatbot data review
Access records for continual improvement.- Log chatbot conversations automatically and chat detail records into Salesforce
- Easily reference logs for Einstein AI or human analysis
Transcripts
Prep your agents with appropriate call histories.- Agents receive a transcript of the chatbot conversation before accepting a call or live chat
- Agents can prepare, save time and deliver a personal response
Happy customers become loyal customers
Learn how to integrate your phone, email, chat AI, SMS and social media channels for a full omnichannel experience that customers desire.
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