Engage more effectivelyBy identifying the campaign about which someone is calling – before the agent takes the call – your agents can greet callers with context and improve effectiveness.
Lower costsAn audible whisper solution can eliminate the need to invest in and maintain complex computer-telephony integration systems that traditionally provide a “screen pop” on an agent’s desktop.
Track performanceYou can track and optimise both ad campaign performance and agent productivity easily.
How campaign tracking works
Link ad campaigns to specific virtual numbersWhen running your ad campaigns, assign a virtual number unique to each campaign, so you can associate inbound numbers with specific ad campaigns.
Route incoming callsYour application routes campaign calls to an available agent.
Prepare the agent with a whisperBefore the agent is connected to the caller, an audible message tells the agent which campaign the caller is calling about.
Connect the callAs the caller is connected, the agent can pull up the right ad campaign script and be ready to engage.