Contact centre software that changes the playing field for sales and service teams

No matter the size of your organisation, the conversations you have with your customers are at the heart of the customer experience. Whatever your organisation’s needs, Vonage has the contact centre software for you.

 

 

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Drive revenue and improve customer experience

Our Salesforce cloud contact centre solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We also support integration with other CRMs including ServiceNow and Microsoft Dynamics 365. Whatever your contact centre needs to be, Vonage can help.

  • Connect customer data with communication channels to inform agents and improve every customer interaction

  • Preserve the complete history of every interaction through automatic call logging, recording, and storage within Salesforce

  • Enhance employee experience and productivity through integrated screen pop and click-to-dial

  • Deliver a better customer experience and improve first call resolution with IVR self-service options, dynamic call routing, and queued callback

  • Automatically present local calling numbers when dialling to increase pick-up rates

Don't take our word for it

Get a free demo of the platform in action today.

We have dedicated teams on standby to book your demo and take you through how our contact center works and integrates with Salesforce®. 

See for yourself why we've been  recognized  as:

  • A Leader and Visionary in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe and North America
  • A Leader by G2  in the Contact Center Operations category.
  • A  Worldwide Leader for Cloud Communications Platforms as awarded by IDC
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Get in touch

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Thanks for reaching out!!

We'll get back to you as soon as we can. In the meantime, feel free to explore more about Vonage and how we're making communications more flexible, intelligent, and personal so our customers can stay ahead.