SugarCRM Integration

Get more out of SugarCRM. Integrate your voice interactions into your key SugarCRM workflows effortlessly. Vonage for SugarCRM Integration provides a rich, easy to use and intuitive interface that helps your business be more productive on desktop and on your employees' mobile devices.

Vonage's services, or specific features or functionality of the services, may not be available in all locations. Please contact your sales representative for current availability. 

SugarCRM integration interface


No client-side installation


Richer data interactions across business applications


Supported on most browsers including Edge, Chrome and Firefox
Illustration of a person walking on a path to Vonage.

Built for Customer Engagement. Engineered for Productivity

Vonage® integrations are built from the network up, providing efficiency, reliability and enhanced quality of service for your SugarCRM tasks.
  • Automatically log all incoming and outgoing calls through SugarCRM when the caller ID or clicked number is matched to a SugarCRM contact or lead.
  • Click to dial any phone number appearing in SugarCRM through your Vonage Business phone system. The app also ties the call record to the corresponding contact in SugarCRM.
  • Screen pops let you know who’s calling and provide relevant account details from SugarCRM. Quickly create contacts or lead while on the call with new customers.
  • Note-taking for inbound/outbound calls are captured in call activities. From the same screen pop up, you can schedule next calls or tasks.
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Getting started for VBC customers

Want to add integrations to your VBC platform? Look no further.
  • Using Vonage® for SugarCRM® integration requires a supported web browser, the Vonage Integration Suite application, an active Vonage Business account and a SugarCRM account
  • Customers can activate SugarCRM integration within their Admin Portal or by calling the Vonage support team. For more details, Enterprise customers should visit the Enterprise Support Website and Vonage Business Communications customers should visit the Support Website.

Contact a Vonage expert.

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