Microsoft Dynamics Integration

Call directly from any contact. Monitor, answer or send calls to voicemail without ever leaving your dashboard. Keep prospects hot by following up on missed calls immediately. With Vonage, your Microsoft Dynamics integration is a little more accurate, a little more efficient, a little quicker — and that all translates to dollars.


Customise to desktop and mobile devices


Save time by eliminating wasted steps


Manage key functions with fewer points of failure
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Cloud-powerful capabilities

Vonage integrations are built from the network up, providing reliability, fewer delays and enhanced quality of service for your Microsoft Dynamics tasks.
  • Incoming pops let you answer a call or decline and send it to voicemail. Return missed calls quickly with outgoing pop options.
  • Create contacts and accounts quickly while on calls with new customers. You can sync manually or set for automatic initiation.
  • Record all inbound/outbound calls for note-taking so you’ll never have to scramble for a notepad again.
  • Simplify workflows with auto-open call log window, minimum character limits in call notes, and customisable call noting.
Microsoft Dynamics logo

Getting started for VBC customers

Want to add integrations to your VBC platform? Look no further.
  • Using Vonage® for Microsoft Dynamics Vonage® integration requires a Google Chrome™ browser v25.0 or higher.
  • For access or questions, customers can contact the Vonage support team.
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Drive sales with the combined power of VCC and Microsoft Dynamics 365.
Increase external and internal customer satisfaction, while providing agents with exactly what they need to be productive, all without leaving the app.

We also have a Microsoft Dynamics integration with our contact centre platform! Learn more


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