Call Queue offers a “virtual waiting room” so your callers can remain on the phone while they wait for a representative to answer.* Call Queue helps the business with limited staff manage large call volumes, offers directional prompts like Music on Hold and plays speciality messages.
How Call Queue works
Apply a Call Queue to a specific phone extension and then set up the phone queue using the options and messaging prompts that will direct callers through a preset sequence until their call is answered by the appropriate agent. Agents may log in with a PIN to the phone queue you’ve assigned to them.
*A low $0.03 per-minute charge applies when callers are on hold before the agent answers.
Manage a large call volume with limited staff, monitor activity, and pull reports from the system.
Promote marketing campaigns within phone queue messaging, customise the queues with call tags to drive specific inquiries and present an engaging, professional experience for callers.
Add a Call Queue to support sales, customer service or tech support and cut down on missed calls and voicemails.