Business Inbox

Change the way you send and receive messages from customers with Business Inbox, an advanced messaging feature for Vonage Business Communications.
With Business Inbox, your customers can use SMS to reach your main company number (including freephone numbers) or can reach you on Facebook. With simple integration, customers can send messages through your company page on Facebook, which you can then access — and reply to — through Business Inbox.
You can set up any of your users to have access to the Business Inbox. Employees will have the ability to send and receive text messages from your company’s main phone number through the Mobile App, Web App or Desktop app.
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Quality

Improve overall customer satisfaction and reduce churn by managing multiple conversations at once, decreasing average hold time and allowing customers and prospects to interact with you in the channel they prefer.
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Multimedia

Send and receive (1) messages from your freephone numbers* and (2) rich messages with photos, audio, video, attachments and emojis when using social media directly from the VBC apps.
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Productive

Boost employee productivity and streamline customer communications.

*Messaging to and from freephone numbers, as well as social messaging, are features available for customers paying for Business Inbox.

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