Tata Consultancy Services
Tata Consultancy Services is an IT services, consulting and business solutions organisation that delivers real results to global business, achieving a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled, infrastructure, engineering and assurance services.
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This is delivered through its unique Global Network Delivery ModelTM, recognised as the benchmark of excellence in software development. A part of the Tata Group, India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National Stock Exchange and Bombay Stock Exchange in India.
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Overview
TCS Conversaâ„¢ is a conversational AI platform that helps customers in solving their queries and assists contact centre agents in resolving customer queries. TCS Conversaâ„¢ provides an adapter to Vonage’s WhatsApp API and other APIs like SMS, 2FA and communication API. It uses Vonage’s Live Video API to help the user have interactive communication to solve their issues and needs.Â
Use Cases
Providing services & support for internal and external parties: TCS Conversaâ„¢ is available round-the-clock to answer queries on various aspects directly and indirectly related to the causes, symptoms, prevention and management of COVID-19. For example, the bot provides real-time answers to the employees on their symptoms and the work-related policies published by the employer.Â
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