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Moving to a Virtual Contact Centre

Delivering exceptional customer service goes beyond the physical walls of the contact centre. In this ebook you'll discover how moving communications to a cloud-based contact centre empowers your agents to service your customers through a single interface from anywhere in the world.

 

 
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THE UNIVERSAL CONVERSATION KILLER

What's the number one frustration for most consumers when engaging with businesses?

Having to repeat themselves to different people—66% of consumers globally put it at the top of their lists*. Long-term success in business is all about delivering a great customer experience. And that is achieved through your contact centre agents' ability to address the needs and goals of customers today and in the future.
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Telephony

Learn how to employ a global voice routing solution that utilises local voice delivery while managing the call routing from a single global instance.
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Integration

Discover how a seamless integrated experience across all business communications and platforms provides your sales and service agents with what they need to have meaningful conversations.
Gear

Configuration

Find out how to implement a highly customisable solution that meets your specific business requirements and work and call flows on the application level.
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Artificial Intelligence

Learn how AI can add intelligence to any conversation in a customer’s journey, making the customer experience a true competitive advantage.
“The pandemic has accelerated the long-anticipated move to cloud-based contact centre resources. Vonage’s full-stack approach to CPaaS, CCaaS and microservices simplifies implementation of AI-infused virtual assistants to tackle the challenges of heightened call volumes to remote agents.”
- Dan Miller, Lead Analyst at Opus Research

Welcome to the Modern Contact Centre

From sales to service, Vonage provides the tools your agents must have to meet the needs of your customers, irrespective of their location. Download our guide to learn how to bring together virtual communications inside and outside your organisation, and read how companies across the globe are reaping the benefits of moving communications to the cloud.

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Thanks for your interest.

We hope you enjoy our Moving to a Virtual Contact Center ebook.

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* Source: Vonage Global Customer Engagement Report, June 2020