Technology Partner

Zendesk & Vonage: Instant Customer Engagements with Real-time Intelligence Communication Apps

Who we are

Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups to large enterprises. Zendesk serves businesses across multiple industries, with more than 125,000 customers offering support in more than 30 languages.

How we work with Vonage

Zendesk extends its user engagement platform with Vonage's communication platform as a service (CPaaS) by providing real-time, customisable communication channels. Customer data and actions within Zendesk trigger workflows that utilise the Vonage cloud communication APIs to connect with customers via voice and SMS.

Use Cases

Common use cases include:

  • Open a ticket via SMS on Zendesk
  • Update a ticket on Zendesk and send SMS notification
  • Update a ticket via SMS on to Zendesk
  • Open a ticket via WeChat
  • Open a ticket via Voicecall

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Industries
  • eCommerce/Retail
  • Hospitality/Travel/Transportation
  • Manufacturing
  • Logistics
  • Healthcare
  • Financial Services/Insurance
Areas of Focus
  • Customer 360
  • Customer Engagement
  • Call Centre
  • Marketing
  • Business Productivity
  • Support

Learn about our partner solutions

Vonage API partners build, integrate and help implement unique communications experiences with our APIs that accelerate business — and attract and retain customers like never before.
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