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Tata Consultancy Services & Vonage APIs: Providing real-time round-the-clock customer interaction

  

About Tata Consultancy Services 

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled, infrastructure, engineering and assurance services.

This is delivered through its unique Global Network Delivery ModelTM, recognized as the benchmark of excellence in software development. A part of the Tata Group, India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National Stock Exchange and Bombay Stock Exchange in India.

For more information, visit us at www.tcs.com

How We Work with Vonage APIs 

TCS Conversa™ is a conversational AI platform that helps customers in solving their queries and assists contact centre agents in resolving customer queries. TCS Conversa™ provides an adapter to Vonage’s WhatsApp API and other APIs like SMS, 2FA and communication API. It uses Vonage’s Live Video API to help the user have interactive communication to solve their issues and needs. (60 word count)

Use Cases

Providing services & support for internal and external parties: TCS Conversa™ is available round-the-clock to answer queries on various aspects directly and indirectly related to the causes, symptoms, prevention and management of COVID-19. For example, the bot provides real-time answers to  the employees on their symptoms and the work-related policies published by the employer. (53 word count)

Industries
  • eCommerce/Retail
  • Hospitality/Travel/Transportation
  • Manufacturing
  • Logistics
  • Healthcare
  • Financial Services/Insurance
Areas of Focus
  • Customer 360
  • Customer Engagement
  • Call Center
  • Marketing
  • Collaboration/Comms
  • Business Productivity
  • Support

Resources

Learn about our partner solutions

Vonage API partners build, integrate and help implement unique communications experiences with our APIs that accelerate business — and attract and retain customers like never before.
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